Polanyi Consulting
Find out what's actually slowing your operation down.
Polanyi conducts AI-led interviews with the people closest to the work, then synthesizes the findings into a process map and a written report. Every claim is anchored in a direct quote from your team, not consultants' intuition.
What we do
The questions leadership can't answer from the org chart.
Talk to your team for you
AI conducts roughly fifteen-minute phone interviews with the operators, nurses, schedulers, billing staff, engineers — whoever is closest to the problem. No surveys, no group meetings, no calendar Tetris.
Extract the patterns
From the transcripts: the workarounds, the double-work, the undocumented rules, the systems running in parallel that nobody told leadership about. Tacit knowledge made legible.
Deliver an answer
A process map of how work actually runs, plus a written report ranking root causes and recommendations. Every finding traces back to its source quote.
How it works
Five steps. One to three weeks.
- 01
Scope the question
We work with leadership to define one primary question worth answering, and identify the six to fifteen people whose perspectives, taken together, will surface the answer.
- 02
AI-led interviews
Polanyi places a phone call to each interviewee, conducts a structured but conversational interview, records the transcript, and ends the call. Typically delivered over one to two weeks at the interviewees' convenience.
- 03
Real-time workflow analysis
Where leadership grants access, Polanyi observes the live workflow — system event streams, ticket and queue movement, handoffs across tools — so the report combines what people say happens with what the systems show happening. Discrepancies between the two are usually the most valuable findings.
- 04
Synthesize
We extract findings from each transcript, cross-reference them against the workflow data, and build a process map of how the work actually runs — friction points, bottlenecks, undocumented protocols, and the workarounds the team has invented to compensate.
- 05
Deliver
A written report goes back to leadership with every claim grounded in a direct quote from a named participant or a specific event in the workflow data. Optional live debrief with the team that commissioned it.
Who we are
A two-person team building the tool we wanted to use.
Polanyi is named after Michael Polanyi, the philosopher who showed that the most important knowledge inside an organization is the kind nobody writes down. Our work is to make that knowledge visible.